At iShip.io (“iShip.io”, “we”, “us” or “our”), we prioritize the privacy and security of your information. This Privacy Policy (“Policy”) outlines our practices concerning the collection, use, and disclosure of Personal Information we may obtain during our engagement with our customers through the use of our shipping and related products and services, interactions with our website, or any other communications with us.

 

This Policy is a part of, and is governed by, our Terms and Conditions. Any capitalized terms not defined herein shall assume the definitions as provided in our Terms and Conditions.

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By accessing or utilizing our website and services, engaging in communication with us, or consenting to receive communications from us, you are agreeing to the practices described in this Policy.

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Definitions of “Customer” and “Personal Information”

Within the context of this Policy:

• A “Customer” is any individual who employs iShip.io’s products and services, be it as a sender, recipient, coordinator of the shipment, a user of iShip.io’s websites, or someone who chooses to subscribe to email communications regarding iShip.io’s products, services, special offers, promotions, and helpful advice.

• “Personal Information” refers to any data concerning an identifiable person. It's important to note that "Personal Information" as used in this Policy corresponds with "personal data" as referred to in the General Data Protection Regulation (“GDPR”).

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What Personal Information do we collect?

 

As you engage with iShip.io's website and services (which includes making orders or registering on our platform), we may request and you may provide certain Personal Information. Such information encompasses, but is not limited to, your name, username, password, email address, postal address, phone number, and credit or debit card details, among others, to facilitate your transactions. Additionally, we consider information such as your preferences to be Personal Information when it is linked to your identity. Please be aware that if you choose not to provide requested Personal Information, you may be unable to access certain aspects of our website and services.

The processing of your Personal Information is primarily justified by the necessity of providing you with the requested services. We also process Personal Information based on our legitimate business interests, detailed in the "How do we use your Personal Information" section. We may also process your information with your consent when applicable, and we will seek such consent in accordance with legal requirements.

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How do we use your Personal Information?

 

At iShip.io, we ensure that access to your Personal Information is restricted to employees who require it to perform their job responsibilities.

We utilize the Personal Information collected for various purposes in the conduct of our business, including:

• To facilitate the operation, maintenance, and enhancement of our website and services, including tasks such as shipping, billing, pickup arrangements, etc.;

• To fulfill the services and information you have requested, answer your queries, and offer support to our users;

• To understand and analyze the usage patterns and preferences of our customers, with the aim of improving our website and services, and to innovate new products, features, and functionalities;

• To communicate with you, within the bounds of applicable laws, regarding our services or offers you might find interesting;

• To adhere to legal and regulatory obligations, as applicable.

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With Whom Do We Share Your Personal Information?

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iShip.io may share your Personal Information in certain scenarios to ensure the smooth operation of our services. This includes sharing within our group of companies, with trusted third-party service providers for technical and operational support, with law enforcement if legally required, and during business transitions like mergers or acquisitions. We commit to safeguarding your information during these processes, ensuring that any third party respects our privacy standards.

 

Protecting Your Personal Information

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iShip.io adheres to industry-standard practices to protect your Personal Information. This includes using SSL encryption for sensitive data and maintaining robust physical, technical, and administrative safeguards against unauthorized access or processing. Our commitment extends to ensuring that any information transfer during transactions is secure and private.

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Credit Card Processing and Data Security

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At iShip.io, we prioritize the security of your transactions. Credit card details are processed through a secure gateway provider and are never stored or processed on our servers, ensuring that your payment information is handled with the utmost care.

 

Data Transmission and Storage Security

 

We understand that no data transmission over the Internet or electronic storage method is impervious to breaches. While iShip.io strives to protect your Personal Information, we cannot guarantee absolute security. In the event of a security compromise, we urge you to contact us immediately. We will take action in accordance with legal requirements and inform you of any breaches that may affect your information.

 

International Data Transfer and Storage

 

Your Personal Information may be stored or processed in countries where iShip.io operates or where we engage service providers. By using our services, you agree to the international transfer of your information. Rest assured, we protect your Personal Information regardless of where it is processed, adhering to this Policy and, when applicable, GDPR standards for data protection.

 

Retention of Personal Information

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iShip.io retains Personal Information only as long as necessary to fulfill the purposes outlined in this Policy and comply with our legal obligations. For details on our data retention periods, please reach out to us through the “Contact Us” section. We take extra caution to ensure that customer credit card details are not stored by our systems.

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Your Rights Regarding Personal Information with iShip.io

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iShip.io respects your rights over your Personal Information, in line with GDPR and other data protection regulations. You have rights to access, correct, delete, or transfer your data, restrict or object to its processing, and withdraw consent. Additionally, you can lodge complaints with relevant supervisory authorities. For exercising these rights, please reach out to iShip.io through the designated contact channels.

 

Automated Information Collection by iShip.io

 

iShip.io automatically gathers data such as IP addresses and web activity through cookies and related technologies. This helps personalize and improve your experience. You can control this collection through browser settings, understanding that it may affect service usage. The data supports service personalization, advertising, effectiveness analysis, and engagement metrics.

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Third-Party Services on iShip.io

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iShip.io may integrate or offer links to third-party websites and services. Information shared on third-party platforms falls under their privacy and security terms. iShip.io is not accountable for third-party content or their privacy practices. We advise reviewing third-party privacy policies before submitting any information.

 

Children's Privacy with iShip.io

 

iShip.io does not target or knowingly collect data from children under 16 without parental consent. Users under 16 should not access iShip.io. If a child under 16 has provided personal information, parents can contact us to remove this data from our records.

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Updates to iShip.io Privacy Policy

 

iShip.io's Privacy Policy may change over time. Any amendments will be effective upon posting on the iShip.io platform. We encourage regular review of our privacy practices.

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