Introduction

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At iShip Technologies Inc., we are committed to ensuring your satisfaction with the courier and trucking services we resell from trusted partners, including FedEx, DHL, UPS, and Purolator. We understand that sometimes services may not meet your expectations. Our refund policy outlines the conditions under which a refund can be requested and processed.

 

Eligibility for a Refund

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• Refunds must be requested within Seven (7) days of the service completion date.

• Refunds are applicable only for services that have been paid through iShip Technologies Inc.

• Services eligible for a refund must specifically fall under the service failure guarantee policies as outlined by the individual carriers (FedEx, DHL, UPS, and Purolator). Only issues that are recognized under these carriers' service failure policies will be considered for a refund.

• Eligible services for a refund must fall under one or more of the following categories, in accordance with the respective carrier's policies:

• Non-performance: The courier or trucking service was not provided as scheduled.

• Service failure: The delivery was significantly delayed without prior notification.

• Overcharging: Incorrect billing or overcharging by iShip Technologies Inc.

 

Non-Refundable Services

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• Services completed as per the terms without any issues.

• Services affected by factors outside the control of iShip Technologies Inc. or our partners, including but not limited to weather conditions, national emergencies, customs delays, and incorrect address information provided by the customer.

• Any additional charges incurred due to the customer's failure to provide accurate or complete information or documentation required for delivery.

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Process for Requesting a Refund

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• To initiate a refund, please contact our customer service team at Operations@iShip.io  with the following information:

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1. Your invoice(s) and tracking number(s)

2. A detailed explanation of the reason for the refund request.

3. Any supporting documents or evidence (if applicable).

4. Our customer service team will review your request and may contact you for further information.

5. Upon approval, we will process your refund within twenty-one (21) business days. The refund will be issued to the original payment method used at the time of purchase.

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• Alternatively, you can file a claim directly in your account using the "File A Claim" function or using the "Ticket" function. 

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Refund Amount

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The refund amount may vary based on the nature of the service failure and the terms agreed upon at the time of purchase. Full refunds are issued only in cases of complete non-performance or incorrect billing.

 

Contact Information

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For any questions or concerns regarding our refund policy, please contact our customer service team at  Operations@iShip.io. We are committed to addressing your concerns as quickly and efficiently as possible.